Coordinated Transportation Solutions
Robin Lynch has oversight and accountability for Service Delivery at CTS, including Contact Center operations, the CTS Transportation Provider Network and Specialized Transportation operations. Under her guidance, her teams handle nearly 500,000 calls each year, have assembled and maintain a network of over 300 transportation providers that performs over 2 million trips annually across multiple states, and create customized transportation programs for school boards, local municipalities and community support agencies. Robin has extensive knowledge in the healthcare plan industry. Prior to joining CTS, Robin was the Senior Vendor Manager for Government Programs for Health Net, Inc. and brings an understanding of CMS compliance, Medicaid and Medicare health plans, process improvement and vendor contracting management to CTS.
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Coordinated Transportation Solutions
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A nationally recognized leader in non-emergent transportation, Coordinated Transportation Solutions, Inc. (CTS), headquartered in Trumbull, Connecticut, is a not-for-profit 501(c)3 organization dedicated to its mission of increasing the availability of cost-effective and efficient transportation services to transportation-disadvantaged individuals and communities. With twenty-five years of experience and a reputation for exemplary customer service, CTS creates solutions and manages transportation benefit programs for government agencies, health plans, healthcare facilities, school districts, not-for-profit organizations and injured workers’ programs. CTS utilizes a holistic customer-focused approach, state-of-the-art technology, deep contractual and programmatic compliance experience, and quality assurance practices to deliver the highest level of customer care.