Claudia María Sotelo

Claudia María Sotelo has an extensive work experience in the airline industry. Claudia María started their career in 2004 at TACA, where they held various roles such as Instructor, Regional Lead, and Customer Advisor. Claudia María'sresponsibilities included training personnel, managing the call center's climate, and providing customer assistance. In 2008, Claudia joined Copa Airlines and worked as a Passenger Service Agent and later as a Counter CTO in the Sales and Planning Department. Claudia María also served as an Administrative Assistant in the Airport Management Department. Additionally, Claudia has experience in tourism planning and organization from their time at the Municipalidad de Santiago de Surco. Claudia María'srole involved promoting and organizing tourist events and activities, signage, and itinerary planning.

Claudia María Sotelo obtained a Licenciatura in Administración de Turismo from the Universidad Nacional Mayor de San Marcos in 2001. In 2018, they completed a Diplomado en Coaching y Liderazgo from the Camara Nacional de Comercio del Peru. Then in 2020, Claudia María Sotelo pursued multiple Diplomaturas and a Diplomado, including Marketing Estratégico from Cámara de Comercio Empresarial - CCE, Gestión de Recursos Humanos from Cámara de Comercio Empresarial - CCE, Procesos de Mejora y Desarrollo Organizacional from Cámara de Comercio Empresarial - CCE, and Gestión de Proyectos from Cámara de Comercio Internacional - CCE.