Louise Koldsgaard

Louise Koldsgaard is an accomplished professional with extensive experience in digital customer experience and marketing, currently serving as the Senior Digital Customer Experience Lead at Copenhagen Airports A/S since May 2014. In this role, Louise leads digital customer experience projects aimed at enhancing passenger satisfaction and increasing commercial revenues. Previous roles include Senior Digital Brand Manager, where strategic marketing initiatives were developed for the Copenhagen Airport Shopping Center, and Digital Project Manager at Plant Aps, managing projects for major clients such as Microsoft. Louise also shares expertise as a guest lecturer at Copenhagen Business School, focusing on Tourism Marketing and has contributed as a jury member for the Danish Digital Award. Educational qualifications include degrees from Copenhagen Business School and a digital transformation program at Singularity University, along with a strong background in business and communication.