Daquan Epps

Daquan Epps, M.S., currently serves as Customer Support & Information Technology Systems Admin at CoreView, where adaptability in a startup environment has led to a 98% internal issue resolution rate and a 25% reduction in average resolution time, enhancing customer satisfaction. Previous experience includes roles as Technical Support Engineer at CoreView and Senior Technical Engineer at Microsoft, where Daquan managed tier 1 and tier 2 support, maintained high customer satisfaction ratings, and ensured system uptime. Daquan holds a Master of Science in Industrial Technology/Technician and a Bachelor's degree in Criminal Justice/Police Science from Buffalo State University.