Cosmote e-Value
Dimitrios Monogyios is an experienced IT professional currently serving as a System Engineer at Cosmote e-Value since March 2012, specializing in the installation, configuration, and maintenance of operating systems and application software. With a background that includes roles as an IT Service Desk Engineer and Contact Representative, Dimitrios has developed strong skills in managing IT support tickets, providing technical support, and handling customer inquiries. Prior experience also includes positions as a Computer and Network Technician at Didei S.A and CHG Network Systems, as well as an Electronic Engineer at ISD Integrated Systems Development S.A. Dimitrios is pursuing a Master of Science in Electronic Automation from the National Technical University of Athens, complementing a solid educational foundation from the University of Piraeus and the University of West Attica.
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Cosmote e-Value
Cosmote e-Value, member of ΟΤΕ Group, is an integrated Contact Center that offers innovative Customer Relationship & Experience Management and Business Process Outsourcing services, being capable of fully undertaking the end-to-end design-to-implementation process for its customer’s strategies and operations. We have been providing integrated solutions for nearly 20 years, while in 2014 e-value International in Romania was established. With 6,500 qualified individuals, facilities in both Greece and Romania and advanced technological infrastructure, a broad range of customer services are provided, aiming to create unique customer experiences, on a 24-hour basis, 365 days over the year. At Cosmote e-Value, we have the customer at the center of every decision, aiming at continuously optimizing customer experiences. We offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. We add value to every interaction, with every customer, every day.