Cosmote e-Value
Mircea Vintila has extensive experience in operations management and team leadership within the telecommunications and customer service sectors. Currently serving as Site Manager at Cosmote e-Value since June 2015, Mircea oversees a team of over 400 employees, focusing on optimizing resources and enhancing client relations to achieve performance goals. Previous roles include Inbound Supervisor, Team Leader, and various positions at Telekom Romania Mobile and CGS, where Mircea demonstrated expertise in technical support, performance improvement, and workflow efficiency. A solid foundation in training and coaching, along with proficiency in Microsoft Office, has contributed to consistent team success and operational excellence.
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Cosmote e-Value
Cosmote e-Value, member of ΟΤΕ Group, is an integrated Contact Center that offers innovative Customer Relationship & Experience Management and Business Process Outsourcing services, being capable of fully undertaking the end-to-end design-to-implementation process for its customer’s strategies and operations. We have been providing integrated solutions for nearly 20 years, while in 2014 e-value International in Romania was established. With 6,500 qualified individuals, facilities in both Greece and Romania and advanced technological infrastructure, a broad range of customer services are provided, aiming to create unique customer experiences, on a 24-hour basis, 365 days over the year. At Cosmote e-Value, we have the customer at the center of every decision, aiming at continuously optimizing customer experiences. We offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. We add value to every interaction, with every customer, every day.