Sérgio Luis S.

Sérgio Luis S. is a seasoned professional with extensive experience in technical support and engineering roles, currently serving as a Senior Global Support Engineer at Coupa Software since March 2020. Sérgio has a strong focus on supporting Premium Plus customers and managing high-priority service level agreements, alongside mentoring new engineers and contributing to team activities. Prior experience includes roles as a YouTube Senior Support Specialist at Accenture, where customer satisfaction and technical troubleshooting were paramount, and as an SAP Support Analyst where complex issue resolution was the primary responsibility. Educational qualifications include an Associate's degree in Big Data for Business from Dublin Business School and a Bachelor's degree in Manufacturing Engineering from Universidade Presidente Antonio Carlos. Additional studies include furniture design and proficiency in English, further demonstrating a diverse skill set across multiple fields.