Whitney Ihling

Whitney Ihling is an experienced operations and project management professional with a strong background in customer support and team leadership. Currently serving as Operations Program Manager at Course Hero since November 2015, Whitney oversees two 24/7 vendor teams consisting of over 100 agents, focusing on operational efficiency through quality assurance and data-driven decision-making. Previous roles include Project Manager and Customer Experience Product Lead, where process improvements and knowledge management initiatives were prioritized. Earlier experience includes roles at Axcient as Escalation Manager and at ArcSight as Operations Manager, where customer success and team collaboration were key responsibilities. Whitney began the career at WeDriveU as an Accounting Assistant, enhancing operational procedures. Whitney holds a Bachelor of Science degree in International Business from San Jose State University.