Gary Jones

Gary Jones is an accomplished executive with extensive experience in operations and customer service within the banking sector. Currently serving as Group Chief Operations Officer at Coventry Building Society since December 2024, Gary previously held significant leadership roles at TSB Bank, including Chief Operating Officer and Customer Delivery Director. Additional experience includes a Non-Executive Director position at Cash Access UK and various senior roles at CYBG PLC and Lloyds Banking Group, where responsibilities ranged from customer service strategy to supplier management and credit fulfillment. Gary's educational background includes attending Lenzie Academy from 1985 to 1990.