Nico Perniola

Nico Perniola is an experienced incident manager currently employed at Covestic since July 2019, overseeing live site outages for Microsoft Commerce & Ecosystems and engaging in data analysis and outage coordination. Prior roles include serving as an XOC Incident and Problem Management Engineer, where Nico facilitated the triage of major Xbox Live incidents, and as the Xbox Community Support Shift Lead at Affirma, focusing on customer satisfaction metrics and community engagement. Nico's tenure at Microsoft involved various positions in consumer services and product advising, supported by earlier management experience at Pallino Pastaria. Nico holds a High School Diploma from Issaquah High School and is pursuing an Associate of Arts and Sciences degree in Biology at Bellevue College.