Frankie Martin

Frankie Martin is an accomplished professional with extensive experience in operations management and quality assurance across various industries, including automotive, healthcare, and telecommunications. Currently serving as Sr. Manager of Business Operations at Cox Automotive Inc., Frankie manages back-end operations for the Private Seller Exchange teams and has implemented significant improvements in customer experience and operational efficiency. Previously, Frankie held roles such as Sr. Manager of Operations Support, where oversight included the management of operational support teams for Autotrader and Kelley Blue Book, and Manager of Client Operations, supervising consumer support divisions. Additional experience includes leading a contact center at Children's Healthcare of Atlanta, overseeing production quality at TSYS, and executing strategic operations at EarthLink. Frankie is pursuing a Master's degree in Industrial and Organizational Psychology from the University of Georgia, further enhancing expertise in optimizing workforce performance.