Craftsvilla
Vineet Kurup possesses extensive experience in customer service management, currently serving as the Manager of Customer Service at ArtisanGilt.com since July 2013, where responsibilities include establishing the customer care department and optimizing processes across various communication channels. Additionally, Vineet has been with Craftsvilla as a Team Lead in Customer Service since November 2011, leading a team to address complex issues faced by buyers and sellers, while effectively managing escalated queries via multiple platforms and ensuring timely resolutions.
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Craftsvilla
Founded in 2011 by Manoj Gupta and Monica Gupta, Mumbai-based Craftsvilla is India's largest online marketplace for ethnic products. The company’s vision is to take societies back to their roots and help them discover their ethnic legacy. With over 20,000 sellers from across India, Craftsvilla has close to 3 million products online across categories including, clothing, handicrafts, jewellery and art among others. The company is funded by globally renowned venture capital funds including Sequoia Capital, Nexus Venture Partners, Lightspeed Venture Partners and GFC.