Creately
Shiraz Samsudeen has over a decade of experience in customer support and technical coordination, currently serving as Associate Lead at Creately since March 2013. In this role, responsibilities include providing day-to-day technical assistance to customers and collaborating with QA and Development teams to ensure service level agreements are met. Prior to Creately, Shiraz worked as a Customer Service Executive at HSBC, managing back office operations for the Hong Kong process, and as an Officer in Internal Traffic Coordination at Dialog Axiata PLC, facilitating communication between technical teams and customers for installation and troubleshooting processes. Shiraz holds a Master of Business Administration from the University of Suffolk, a Graduate Diploma in Management from Northumbria University, and an Advanced Certificate in Business Management from NIBM.
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Creately
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Creately is a visual collaboration platform that helps teams go from ideation to planning and execution in the same visual space. With Creately the possibilities are endless! Start from scratch by adding ideas to various frameworks, map processes, flows or entire organizations, create technical architecture documents, or use one of our 10,000+ pre-made templates. Creately helps teams unlock more innovation, creativity, and big-picture thinking and acts as a Visual Database by becoming the single source of truth in projects. You can add notes, attachments, link data and bring together all relevant information into Creately. Creately is data is linked and updates everything that’s related automatically, so that every single workspace contains relevant information which cements and builds trust as a core resource for teams. Creately is great for hyper-collaborative meetings, workshops, to run brainstorming sessions, map processes and flowcharts, create technical diagrams and designs and planning and running agile projects