Creative Group, Inc.
Emily (Dellanina) Kapecki, CAPM, serves as the Director of Customer Experience at Creative Group, Inc., where responsibilities include overseeing a team of 24 in the US Registration Team and managing the rollout of global initiatives, including the implementation of Microsoft Planner for project management. Kapecki's tenure has seen a focus on improving organizational efficiency, talent retention, and client satisfaction, contributing to a 98% client retention rate in 2022. Previously, roles included Senior Manager of Customer Experience & Insights, where Kapecki managed significant projects and talent, and Manager of Program Specialists, focusing on process optimization and employee development. Kapecki's academic background includes a Bachelor of Science in Business Administration with a focus in Finance from the University of Dayton.
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Creative Group, Inc.
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Creative Group is a top meeting, incentive, and recognition company that delivers business results by inspiring people to thrive. We have been motivating people since 1970. As a performance improvement company, we specialize in engagement, incentive and recognition solutions, and end-to-end meetings and event management. Creative Group has been honored with the CMI 25 Award, recognizing the top 25 most influential meetings and incentive management companies in the U.S., since the award’s inception in 2007. Our global solutions include live, virtual and hybrid meetings and events, group incentive travel, employee engagement and recognition, sales incentives, and channel loyalty programs. We can effectively support these solutions through our proprietary attendee management tool, CreativeEDGE®, EventAPP™ mobile technology, and customizable rewards and cloud-based platforms perfectly tailored to your needs. Creative Group is headquartered in Schaumburg, IL with offices in Appleton, WI; Detroit, MI; San Francisco, CA; and Toronto, Canada. Creative Group is a Direct Travel company. CREATIVE GROUP word mark, logo, LET’S THRIVE, and THRIVABILITY are service marks of Creative Group, Inc.