VKYC Team Lead

what is CRED?

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.  

here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better. 

CRED is the largest digital lender in the country today. we are rewriting the script on digital lending.  you will apply your strategic and analytical skills to building the next generation of lending products in the country. you'll team up with world-class professionals to develop and test strategies that ultimately impact the bottom line and you will do it all in a collaborative environment that values your insight, encourages ownership, insists on compounding and rewards the audacious.

here’s what will be in store for you at CRED once you join as a part of the vKYC team.

what will you do:

• lead, manage and motivate a high performing vKYC team of 10-15 agents with a focus on high standards, quality, customer service, controls, execution and delivery
• audit random vKYC call samples to ensure adherence from a quality and compliance standpoint
• build and maintain close relationships with key stakeholders in order to champion policy and procedural changes as needed
• invest in recruitment, training, coaching and motivating your team, promoting, supporting and managing under performance
• providing high value technical support to the vKYC team and ensuring KYC due diligence has been completed in accordance with the regulatory guidelines

you should apply if you:

• are a graduate with 3-5 years of work experience in a customer service environment
• prior experience of 1+ year of handling a team in a command centre environment
• excellent verbal communication (in English and Hindi) and interpersonal skills. proficiency in any vernacular language is a plus.
• customer service orientation with attention to detail and accuracy
• ready to work in rotational shifts in 24 x 7 environments