CRED
Santosh Bhat is an experienced professional specializing in customer support strategy and process excellence. Currently serving as Lead CS Strategy and Process Excellence at CRED since March 2023, Santosh is responsible for enhancing the omni-channel customer support experience. Prior to this role, Santosh was the Director of Process Excellence for Financial Services at Tata Digital and made significant contributions at Swiggy as General Manager overseeing Process Excellence, Labs, and Process Automation at the contact center. Santosh also held key positions at Vodafone Idea Limited and Idea Cellular Ltd., focusing on integration, strategy, and planning. Santosh began a career in software development with Hexaware Technologies as a Senior Software Engineer. Educational qualifications include an MBA in Marketing from Symbiosis International University and a Bachelor of Engineering in Electronics & Telecommunications from the University of Mumbai.
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CRED
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We're a team of creative, driven and persistent people. We want to create a community of the creditworthy. We want to re-imagine the ideal way of life that works on two way trust and respect. Every partnership, collaboration or idea we create works towards providing an experience beyond imagination. Every member is passionate towards this goal. This passion seamlessly drives us forward. If you have ideas, passion and courage, bring them to the table. Company culture to us stands at the forefront of what we believe in. We aim at finding unique people who will stand the test of time.