Credit Acceptance
Diana Kennedy is a seasoned professional in business analysis and project management with extensive experience in various sectors. Currently serving as a Senior Business Analyst at Credit Acceptance, Diana focuses on enhancing Contact Center Applications, particularly within the Aspect Unified IP platform. Prior to this role, Diana held positions at Spud Software Inc. as Account Manager and Business Analyst/Project Manager, managing customer relationships and overseeing software development projects. Diana's background includes project management for MIC Customs Solutions, administrative roles for local government, and experience in medical transcription. With a solid foundation in computer programming and business from ICM School of Business and Nordonia High School, Diana has developed a well-rounded skill set that spans customer service, project management, and technical analysis.
Credit Acceptance
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Since 1972, Credit Acceptance has offered automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing. Our company is unique. Enrolled dealers share in the cash flows from the contract, which creates an alignment of interests and is a critical element of our success. Dealers have an incentive to sell reliable vehicles that last the term of the contracts, as they benefit from those who successfully repay their contracts.