Credit Acceptance
Marcel Firmont is a seasoned professional with extensive experience in speech analysis and quality assurance, currently serving as a Senior CallMiner Speech Analyst at Credit Acceptance since March 2023. Marcel utilizes advanced statistics and machine learning techniques to analyze complex datasets, focusing on enhancing customer experiences and operational efficiency. Previously, Marcel held multiple roles at eBay from August 2011 to March 2023, including Quality Assurance Lead and Voice of the Customer Analyst, where responsibilities included conducting root cause analyses, developing performance dashboards, and driving product innovations to reduce customer contact rates. Marcel's educational background includes an Honors Bachelor's of Science in Economics from the University of Utah and a solid foundation in general studies and foreign language correspondence from various institutions.
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Credit Acceptance
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Since 1972, Credit Acceptance has offered automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing. Our company is unique. Enrolled dealers share in the cash flows from the contract, which creates an alignment of interests and is a critical element of our success. Dealers have an incentive to sell reliable vehicles that last the term of the contracts, as they benefit from those who successfully repay their contracts.