NCUA
William N. has extensive experience in IT support and customer service, currently serving as an IT Service Desk Manager Tier 1 & 2 and IT Analyst Tier 2 / Team Lead at the National Credit Union Administration since April 2016. With a focus on delivering technical support to both federal employees and credit unions, William has also owned MyCPUGuru since 2010, providing computer repair and service throughout the DC, Maryland, and Virginia area. Previous roles include technical support at the Library of Congress, IT helpdesk representative positions at The Charmer Sunbelt Group and TEKsystems, and customer service representative roles at CareFirst BlueCross BlueShield and Verizon Wireless. William holds a Bachelor of Arts in Business Administration from Strayer University and an Associate of Arts in Telecommunications Technology from Morgan State University.
NCUA
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NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the U.S. Government, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of millions of account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. If you're looking for the official source of information about the National Credit Union Administration, please visit our website at www.ncua.gov.