Jhonatan Bueno Aita

Jhonatan Aita is a skilled customer experience and relationship management professional with extensive experience in leading teams and enhancing client interactions. At Creditas since December 2020, Jhonatan has held positions as Customer Experience Team Leader and Relationship Management Team Leader, focusing on team management, performance assessment, strategic meetings for OKR definition, and project management aimed at improving client experiences. Previous roles include Relationship Management Consultant at Creditas, Analyst at Geru, and various administrative positions at Cortesia Concreto and Banco do Brasil, showcasing a strong background in customer service and operational support. Jhonatan holds degrees in Human Resources and Business Administration from Uninove and Etec Camargo Aranha, respectively.