Vinicius Melo

Vinicius Melo has over a decade of experience in operational process analysis and customer service within the financial sector. Currently serving as a Senior Operational Process Analyst at Crefisa since August 2012, Vinicius is responsible for ensuring compliance with credit policies, analyzing credit risk behaviors, validating data for financial institutions, and providing support to branches and clients. Previous roles include managing customer service operations at Financeira Itaú CBD - FIC, where responsibilities included guiding a customer service center and promoting financial products while mitigating fraud risks. Vinicius holds a degree in Human Resource Management from UniSant'Anna, completed in December 2012.