Crescendo
Noel Hernandez currently serves as the Director of Partner Services at Crescendo, a position held since July 2025. Previously, Noel held similar roles, including Director of Partner Services at PartnerHero from December 2016 to July 2025, where responsibilities included guiding operations management, enhancing customer experiences, and developing teams. Earlier experience also includes roles as Senior Operations Manager, Program Manager, and Team Manager at PartnerHero, and positions at Concentrix and Idicomer, focusing on team leadership, technical support, and administrative duties. Noel holds a Bachelor of Business Administration from Universidad Tecnológica Centroamericana and has completed a specialization in Customer Experience and a Business Analytics certificate. Additionally, Noel has a Bachelor of Music in Music Theory and Composition.
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Crescendo
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation. We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. Crescendo is our vision for finally changing what’s held us back before. We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before. And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.