Crescendo
Tod Famous serves as the Chief Product Officer at Crescendo since January 2024 and previously held the same title at Enegel.ai from August 2023 to January 2024, focusing on enhancing customer experience through generative AI. With substantial experience in product management, Tod was the Senior Vice President and Head of Product Management for Genesys Multicloud from November 2019 to May 2023 and served as Vice President of Product Management for PureEngage. Earlier roles at Cisco included Senior Director of Product Management, where responsibilities spanned strategy, product lifecycle management, and market positioning, in addition to being Product Line Manager, achieving a notable market share in the enterprise IP-based contact center sector. Earlier in Tod's career, positions included Product Manager roles at WebLine Communications and Teloquent Communications, managing solutions for the contact center market. Tod Famous holds a Bachelor of Science in Engineering from Rensselaer Polytechnic Institute, completed in 1994.
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Crescendo
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation. We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. Crescendo is our vision for finally changing what’s held us back before. We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before. And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.