Crew2 Inc.
Matthew Morrow is an experienced operations and customer service professional with a strong background in managing teams across various industries. Currently serving as Operations Manager at Crew2 since September 2021, Matthew leads a team of up to 16 project managers in the home improvement sector, achieving high retention rates and team success. Previous roles include Customer Service Leader at IKEA Group, where Matthew managed the returns department and helped develop an order pickup system during the pandemic, and Director of Customer Care at Schneiderman's Furniture, where Matthew established a training program and expanded the customer service team. Earlier experience includes roles as Retail Store Manager at Goodwill-Easter Seals Minnesota, overseeing two stores, and Retail Manager at World Duty Free Group, managing eight retail units with significant sales volume. Matthew began their career as a Team Leader at Target. Matthew holds a Bachelor of Science degree in Geography & Sports Science from the University of Worcester.