Gail Forsythe

Gail Forsythe is an accomplished Service Delivery Manager at Arraya Solutions and the Director of Contact Center & Systems Operations at Cricut, with a robust background spanning over 20 years in the insurance industry and more than 12 years in contact center and business process outsourcing roles. With expertise in leading sizable teams, Gail has effectively managed performance for over 125 to 400 employees at Cricut and has successfully overseen six Fortune 500 accounts at Sutherland, significantly improving operations and campaign success. Known for fostering a culture of accountability and motivation, Gail emphasizes servant leadership and data-driven coaching techniques to inspire peak performance among front-line representatives and supervisors. Currently, Gail is pursuing a degree in Business Administration and Management at BYU-Pathway Worldwide.