Crisis Prevention Institute
Michael Mevis, MBA has over 20 years of experience in leadership roles within the customer care industry. Michael has served as Vice President of Customer Care at Crisis Prevention Institute, School Specialty, and Guardian Life, where they developed and executed strategies to improve the customer experience, drive growth, and create a high-performance culture. Michael also has experience as a Site Director at Molina Healthcare, where they led a 150-seat customer care center and achieved recognition for having the highest performing site in the nation. Additionally, Mevis has extensive experience in operational departments for life and health insurance, annuity, and mutual funds at Thrivent, where they delivered significant improvements to customer experience and business performance.
Michael Mevis, MBA, holds a Masters of Business Administration degree in Finance from the University of Wisconsin Oshkosh. Prior to that, they obtained a Bachelor of Science degree in Business Administration, with a focus on Computer Science & Management, from the University of Wisconsin-Stevens Point. Additionally, Michael has certifications as a Prosci Certified Change Management Practitioner from Prosci, obtained in March 2016, and as a Black Belt in Lean/Six Sigma from Thrivent Financial.
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Crisis Prevention Institute
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Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.