Croma
Jwelth Dholakiya is an experienced service management professional with a strong background in handling operations across multiple companies in the consumer electronics sector. Currently serving as Cluster Service Manager at Infiniti Retail Limited (Croma) since September 2022, Jwelth oversees service operations for 16 stores and is responsible for training and certifications. Previous roles include Branch Service Manager at Infiniti Retail, Area Service Manager at Whirlpool Co India, and Assistant Manager at Reliance ResQ, with extensive experience managing service teams, training engineers, and ensuring service performance KPIs. Jwelth holds a Master of Computer Applications from Indira Gandhi National Open University, as well as degrees in Business/Commerce and Computer Applications from other institutions.
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Croma
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Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, Croma has almost become synonyms for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customers. Bringing alive the promise of a ‘Brighter Every Day’ for its customers, Croma offers its customers a world-class ambience to shop both in-store and online at www.croma.com and also allows for a seamless ‘omni-channel’ shopping experience that lets a customer enjoy the best of both the online & the offline worlds. With over 6000 products across 200 brands with 110+ stores across 68 major cities of India, Croma ensures that for each customer, a Brighter Tomorrow begins Today! From the newlywed couple setting up their house to the son reducing his mother’s burden with a washing machine; from the daughter gifting her parents a new LED TV to the newly promoted manager buying an inverter air-conditioner to make the summer bearable, Croma ensures that customers always get ‘More for their Money’! With this intent to delight customers all along, Croma launched its own label products in 2008. Brand Croma stands for – Life, More Beautiful; the promise is based not just on the beauty in the way they look but also the value they offer to a customer’s life. The range is a perfect fit, for those who desire a completely feature-packed and quality product. Croma is a brand of Infiniti Retail Ltd., which is a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group