Crossfuze
Karl Hardiman-Douglas is an experienced professional in ServiceNow and IT service management, currently serving as Director of ServiceNow Delivery at Crossfuze since October 2018, after holding various managerial and technical roles within the company. Prior to this, Karl worked at BAE Systems Applied Intelligence as ServiceNow Development Manager and at Focus Group Europe in roles such as Principal Technical Consultant. Experience also includes ServiceNow Developer at Addleshaw Goddard, where responsibilities spanned the full software development lifecycle within ServiceNow. Additionally, Karl has held positions at William Hill, Lloyds Banking Group, RWE Systems UK, and Europcar UK Group, focusing on service reporting and knowledge management.
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Crossfuze
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Crossfuze is an independent ServiceNow pure-play company that has the coveted Gold Sales and Services Partner designations. The company has deployed over 1,200 successful projects that have helped companies of all sizes achieve digital transformation with ServiceNow. Crossfuze is uniquely positioned to help clients deliver long-term ServiceNowdigital transformation with speed, agility and confidence, and has been recognized by ServiceNow as the partner with the highest customer satisfaction for North America.