Vanessa da Rocha

Global Support Analyst L2 at CrossKnowledge: A Wiley Brand

Vanessa da Rocha is a seasoned IT professional with extensive experience in support engineering and system analysis. Currently serving as a Support Engineer at e-Core since March 2024, Vanessa previously held roles as a Global Support Analyst L2 at Wiley, an IT Support Analyst at Quality S.A. and Tecnofit, and contributed to IT support at Qi Network and TCM Informática. Early career experiences include positions at Wipro Technologies and Tree Tools Informática, focusing on application support and software development, complemented by internships at GVT. Vanessa's educational background includes degrees in Information Technology and Systems Analysis, with a solid technical foundation in PL/SQL, incident management, and user training.

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Curitiba, Brazil

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CrossKnowledge: A Wiley Brand

CrossKnowledge is a Wiley brand. We give employees the power to unlock their potential and be future ready, helping organizations be successful through the power of engaging and unique digital learning experiences. At Wiley, we believe knowledge sharing is the catalyst for problem solving and positive change. As one of the world’s largest publishers and a global leader in research and education, Wiley builds on a 215+ year legacy of advancing knowledge to deliver its mission to unlock human potential by powering scientific research and career-connected education. We help researchers, learners, institutions, and corporations achieve their goals with industry-leading, tech-enabled content, platforms, and services. Visit Wiley at Wiley.com.


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Headquarters

Suresnes, France

Employees

201-500

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