Shera Mari Matig-A

Shera Mari Matig-a possesses extensive experience in customer and technical support roles across multiple organizations, including Crossover for Work and SolarWinds. Currently serving as an L1 Customer Support Engineer, responsibilities include addressing customer inquiries through various communication channels and reporting on issue resolution. Previous roles include Knowledge Architect, where Shera developed knowledge base articles, and L1 Software Support Engineer, focusing on software product migration and issue analysis. Prior positions at companies such as IBM, GHD, and Tata Consultancy Services involved administering cloud services, providing IT support, and facilitating remote troubleshooting. Overall, Shera Mari Matig-a demonstrates a comprehensive background in technical support and customer service with a proven ability to engage with users at all technical levels.