Crunchyroll
Bael S. has extensive experience in customer service management, currently serving as Senior Manager of Customer Experience at Crunchyroll, overseeing a global team of 18 responsible for social media moderation, billing escalations, and international support. Prior roles include Customer Support Manager and Supervisor, as well as Admissions Consultant at Think Tank Learning, where Bael managed portfolios for over 30 students to facilitate academic growth and college admissions. Additionally, experience includes serving as an Employment Training Specialist at Futures Explored, working with developmentally disabled adults to improve life skills and professional integration. Bael holds an M.S. in Educational Counseling from the University of La Verne and a B.S. in Psychology with an emphasis on Biology from the University of California, Davis.
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Crunchyroll
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Crunchyroll connects anime and manga fans across 200+ countries and territories with the content they love. Best known as a top streaming service delivering AVOD and SVOD content, Crunchyroll also provides experiences to deepen fan engagement through content distribution, social, events, games, consumer products, and manga publishing. Fans have access to the largest collection of licensed anime through Crunchyroll, Anime Digital Network (in partnership with Citel, a subsidiary of Média-Participations), and Anime on Demand video streaming services, translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. Crunchyroll's services also extend to licensing of theatrical, TV, home video, and consumer product rights. Fans engage further with events (including owned events Crunchyroll Expo, Anime Awards, Crunchyroll Movie Nights, KAZÉ Movie Nights), consumer products through eCommerce and retail partners (Crunchyroll, KAZÉ, AV Visionen), Crunchyroll Games, KAZÉ Games, and manga (KAZÉ Manga, Crunchyroll Manga app, Crunchyroll Manga Store). Crunchyroll was founded in 2006 and is headquartered in San Francisco, with offices in Los Angeles, Tokyo, Paris, Lausanne, Berlin (AV Visionen) and Chisinau. VRV (U.S.) and Eye See Movies (Germany) are also Crunchyroll brands