Rebecca Olson

Rebecca Olson is an IT professional with a strong background in IT Service Management (ITSM) and business process improvements, serving as an IT Service and Process Manager at Process Efficiency since December 2017. With expertise in Cherwell Administration and a proven track record in designing and implementing ITSM and ITIL solutions, Rebecca also holds the position of Senior CMDB/Cherwell Analyst at CSC since October 2018. Prior experience includes serving as Process Manager at Western Union from 1998 to 2017, where responsibilities included the design and support of the Cherwell Service Management system. Additionally, as Telecom Manager at First Data Corporation from 1998 to 2006, Rebecca identified over $10 million in cost savings through strategic solutions. Rebecca holds a Bachelor's degree in Computer and Information Sciences and Support Services from Regis University.