CSG
Lycia Fernandes is an accomplished HR executive with extensive experience in human resources leadership. Currently serving as the Global Vice President of HRBP, People Experience & Talent Acquisition at CSG since October 2022, Lycia is also a member of Chief, an organization designed to support women in executive roles. Prior to these positions, Lycia dedicated over two decades to Dell Technologies, where roles included Vice President of Human Resources and Senior Director of Human Resources for Latin America and Canada, focusing on strategic HR operations. Educational credentials include multiple advanced degrees in business administration and human resources, with certifications in change management and emerging technologies from recognized institutions.
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CSG
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Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace.