Oriana Love

Oriana Love is an accomplished executive with extensive experience in digital design and user experience, currently serving as the Executive Director of Digital Design and Innovation at CSL since September 2021. With a focus on user-centered design, Oriana leads a high-performing team to create innovative digital solutions, including a next-generation mobile experience for donors. Prior to CSL, Oriana held significant leadership roles at Merck, where responsibilities included overseeing user experience and research for products in the Data & Analytics domain, and at Quid, focusing on user research and UX design. Earlier experience includes user experience research at Pacific Northwest National Laboratory and user experience design at IBM, where skills in user research, persona development, and mentoring were honed. Oriana holds a Master’s degree in Computer Science with a specialization in Human-Computer Interaction from the Georgia Institute of Technology and a Bachelor’s degree in Computer Science from Texas A&M University. Additionally, dedication to continuous learning is evidenced by ongoing education at Smith College.