CsMena
Yousef Masaad is an experienced operations manager with a strong background in customer service and team leadership. Currently serving as the Customer Service Operations Manager at CsMena since July 2024, Yousef previously held the position of Operations Manager at Tarjama from February 2023 to March 2024, where responsibilities included overseeing the operations team and managing performance evaluations. Prior to that, Yousef worked at Extensya as an Account Operations Manager and Supervisor, effectively managing large call center teams for notable airline clients. Additional experience includes extensive roles at Emirates, focusing on resource planning and customer service, along with project management and sales roles in earlier positions. Yousef holds a Bachelor's degree in Water Resources and Environmental Management from Al Balqaa Applied University.
This person is not in any teams
CsMena
CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients. We are a multilingual workforce across various delivery centers in Jordan. We serve clients from different industries in the Middle East, Europe, and GCC. We provide key solutions to our clients ensuring that their customers are satisfied. CsMena is committed to providing services that exceed the requirements and expectations of our clients. In the part of our commitment to improving our quality and information security, we are a full-fledged COPC ® 2000, ISO ® 9001and ISO ® 27001.