Customer Service Profiles
Thamie Thomas Mbetse has a diverse work experience. From 2011 to 2012, they worked as a Billing Administrator at CGCSA and then as a Sales Administrator at DHL. In 2012, they joined Silica Holdings as a Support Services (Admin) and later took on the role of Lisp (platform) Administrator. During their time at Silica Holdings, they were responsible for ensuring the accuracy and compliance of instructions, monitoring and completing tasks within service level agreements, and capturing clients' instructions on the system. Since 2016, they have been serving as the Chief Executive Officer at Customer Service Profiles.
Thamie Thomas Mbetse attended Cowan High School in Port Elizabeth from 2001 to 2006, where they obtained a Matric certificate. In 2014 to 2015, they enrolled in the South African School of Business (SACOB) and earned a Diploma in Bookkeeping to Trial Balance with a focus on Finance/Creditors.
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Customer Service Profiles
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Customer Service Profiles (CSP) is a premier provider of Voice of the Customer research and Market research solutions. We are a full-service research organization with over 30 years of experience helping our clients gain knowledge from customer surveys that provide actionable analysis to ultimately improve the customer experience. CSP provides innovative research solutions that are tailored to the unique objectives of each client. We offer multiple methodologies within our many products and services; and what differentiates us from the competition is the consultation we provide to help our clients understand how to take action on their research results. Our mission with every client is to provide a clear road map to service quality excellence that will produce improved customer service, increase customer loyalty, and promote customer advocacy.