Sarah Howells

Sarah Howells is an accomplished executive with extensive experience in customer service and operations management across various industries. Currently serving as Managing Director and Chief Customer Officer at Cuckoo since February 2023, Sarah also holds a non-executive director position at Transport for Wales since July 2018. Previous roles include Chief Customer Officer at Jurassic Fibre and a significant tenure at Orangebox, where leadership in service delivery was emphasized. At Barclays, Sarah was the Customer Experience Manager, and during a pivotal period at Tesco, oversaw a large team dedicated to customer support. As Chief Customer Operations Officer at 2degrees Mobile, Sarah played a crucial role in achieving top customer service rankings in New Zealand’s telecommunications sector. Further leadership experience includes executive roles at Les Mills International, Vodafone New Zealand, and ntl, showcasing a strong track record of enhancing customer experience and operational efficiency.