Customer Institute
Rekha Weerasooriya is an experienced professional currently serving as the Head of People Capability in the Group People Division at Axiata Group Berhad, where responsibilities include driving Talent Management and supporting organizational development initiatives. Rekha is also the Director of the Customer Institute, focusing on building customer centricity training in Ski Lanka, and serves on advisory boards for HRO Today and CX Network. Additional roles include being a Certified Happiness Coach and Trainer with Happiitude, a part-time lecturer in MSc Business Psychology, and a Country Patron for the World Women Leadership Congress. Rekha holds an MBA from Buckinghamshire New University and has completed various leadership and management programs, including certifications in Lean Six Sigma and Customer Service Management.
This person is not in any offices
Customer Institute
Our Mission: Relentless Customer Focus Customer centricity is one of the most prominent areas of lip service and corporate self-assessments that don’t match customers’ reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity. The Customer Institute not only certifies the degree of customer centricity of organizations around the world. We also develop the tools, methods and approaches such organizations can apply to advance their level of customer focus and create an ever-improving customer experience. Who we are The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development. Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.