Upasana Banerjee

Upasana Banerjee is a seasoned professional with extensive experience in customer success management across various organizations. Currently serving as a Senior Customer Success Manager at Cyble Inc. since April 2024, Upasana previously held the position of Client Success Manager at ColorTokens Inc. and Customer Success Manager at Twilio Inc., where responsibilities included enhancing adoption, expansion, and retention rates for strategic accounts across APAC and EMEA. Upasana began as a Customer Success Advocate at Lifesize, where notable achievements included managing a substantial portfolio of cloud accounts and advancing to a Senior Customer Success Advocate. Earlier career experience includes a role as Deputy Manager at ICICI Bank, focusing on customer complaints and implementing new financial products and services. Upasana holds an MBA in Finance from Ramaiah Institute of Management Studies and a Bachelor of Commerce from Sivanath Sastri College.