Torben Hougaard Jensen

Torben Hougaard Jensen is an experienced IT professional with a career at Danfoss since April 2001, holding multiple leadership roles with a focus on IT Service Management, Service Excellence, and Digital Customer Experience. As Lead Consultant in the Service Strategy and Design team, Torben has driven the transformation towards business-centric services, creating service delivery processes and support models. Previous roles include providing consultancy for Contact Center solutions, managing transitions from development to stable operations, and integrating local business IT services. Additional expertise encompasses managing mobile device strategies and facilitating training in productivity. Torben's early career included IT support roles at Kontor Syd A/S and Call Center Europe A/S, complemented by educational foundations in Electronics and Business from institutions such as Sønderborg Handelsskole and Syddansk Universitet.