Mahmoud Draj

Mahmoud Draj is an accomplished Customer Success Regional Director at Darktrace, specializing in SMB, Mid-Market, and Enterprise segments in the ANZ region since September 2021. Notable achievements include a 41% growth in Annual Recurring Revenue (ARR) for FY24 and maintaining a Net Dollar Retention (NDR) of 111%. Prior roles at Darktrace included Customer Success Director and Team Lead, where responsibilities included guiding customer success teams, improving retention, and maximizing product adoption. Mahmoud has extensive experience in customer success and service delivery, with past positions at BluJay Solutions, Xello Australia, and Dell, cultivating strong relationships with clients and enhancing service processes. Mahmoud holds a Bachelor of Science degree in Information Technology Support from Munster Technological University.