DASH BPO
Mayamin H. Becerra is an accomplished professional with extensive experience in workforce management and operations. Currently serving as Gerente de WFM y Operaciones at DASH BPO since October 2012, Mayamin H. Becerra also holds a parallel role as Gerente de Recursos Humanos y WFM at dashbpo and has been Workforce Operation Manager at Global International since the same year. Previous experience includes serving as Gerente Workforce and Gerente de Operaciones at Sitel from April 2005 to October 2012, with responsibilities in forecasting, planning, and ensuring compliance with KPIs and quality standards. Mayamin H. Becerra holds a Licenciatura in Ingeniería Industrial from Universidad Tecnológica de Panamá.
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DASH BPO
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DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. With expertise in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, DASH is an organization that understands the importance of a true partnership approach. As an extension of your company we understand that brand protection and providing a superior customer experience is our top priority. As a COPC certified company our performance management and process improvement approach has become an international benchmark in industries such as Financial Services, Automotive, Healthcare, Technology, and Telecom. The COPC standard has gained widespread acceptance and recognition in the Customer Service, Financial Services and the Business Process Outsourcing (BPO) space. Your Success is Our Business!