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John Young is an experienced professional in business intelligence, currently serving as the Director of Business Intelligence at MERGE since March 2022. Prior to this role, John held the position of Business Intelligence Manager at JFQ Lending, Inc. from January 2020 to March 2022 and served as Team Lead for Business Intelligence and Reporting at FATHOM between October 2018 and December 2019. John began their career at StandardAero, where responsibilities included roles as Business Analyst and System Support Specialist from October 2011 to October 2018. John's foundational experience includes serving as a Specialist in the Ohio National Guard from July 2001 to May 2009. John holds an Associate's degree in Computer Networking Systems from ITT Technical Institute-Norwood, completed between 2006 and 2009.
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Our team has over 20+ years of experience in building and scaling law firms from the inside out. Our client-centric, customized approach allows us to create tailored software solutions for our clients' unique needs while preserving and integrating their existing technologies. We have extensive experience with intake, reporting, case management, marketing and systems integrations in multiple areas of law including Personal Injury, No-fault, Class Actions, Multi-District litigations, Workers Compensation, Medical Malpractice, Divorce, Debt Collections and many others. Our services allow clients to make informed decisions regarding productivity, marketing effectiveness, staffing levels and profitability. Experts in Salesforce, Litify, Smart Advocate, Google AdWords, Facebook, Domo, IBM Cognos, Vonage, Cisco and more.