David Austin Roses
Tom Smith is an experienced professional in customer service operations, currently serving as the Head of Contact Centre Operations at David Austin Roses since October 2021. Previously, Tom held roles as Customer Service Manager at ChoiceShops Ltd and Sainsbury's Argos, where responsibilities included leading teams, providing feedback for performance improvement, and achieving key performance indicators. Tom’s career began as a Customer Service Team Leader at Argos Direct/Home Retail Group, overseeing a team of advisors. Tom holds a Bachelor of Arts in English Literature from the University of Staffordshire and has completed GCSE and A-level education at Wolgarston High School.
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David Austin Roses
David Austin Roses Limited is a world-leading breeder of fine English Roses. A family business based in the Shropshire countryside, the company has over 200 varieties of roses to its name. In 1961, David Austin Snr (1926-2018) introduced his first English Rose, ‘Constance Spry’. Now, nearly 60 years on, his collection of English Roses are celebrated throughout the world, winning a plethora of awards for their exceptional beauty, delicious fragrances and outstanding garden performance.