Carlos I Sotto

Carlos I Sotto is an experienced technical support professional with a strong background in managing support services and leading teams. Currently serving as a Senior Analyst in Technical Support at Davis Polk & Wardwell LLP since February 2022, Carlos previously held various roles at MBI from March 2015 to February 2022, including EUS Deskside Lead, where responsibilities included managing a team of 18 technicians for the Jones Lang LaSalle account. Carlos's extensive experience also includes significant positions at Sanofi Pasteur, where roles ranged from Build Technician to OnSite Support Manager, overseeing multiple teams and supporting thousands of users. Previous positions at Johnson & Johnson and Schering-Plough Research Institute further contribute to a robust history in technical support and client-facing roles, complemented by education in Computer and Information Sciences from The Chubb Institute of Technology.