With almost 30 years in Customer Experience in both Captive and Outsourced contact centres, I can provide meaning experiential consulting services to your business. Having worked across many verticals especially Telecoms but Retail, Fintech and other in customer delivery.

Customer Experience
This is end to end solutions from Journey mapping, analytics, customer retention mapping gaps analysis to broader strategies.

Transitions
Hands on project management on new transitions into your business from Wave 0 to first production interaction

Operations Management
Ensuring your senior leadership for the campaign has realtime support to run a day to day business. 

Business turnaround
All businesses go through dips but not many recover and return to both profitability and top performance. We will turn it around for you.

Project Management
We do short term projects so you can run your business 

Support Services
Ensuring you have the correct CX, BI and WFM processes in place

Business Analytics
Helping you change your business through needs analysis and solutions delivery

Software Solutions
Helping you choose the best solution for your centre


Call Center

Consulting

FinTech

Retail

Telecommunications

DCS' headquarters in Pretoria, South Africa

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