De La Rue PLC
Michael Warren is an experienced Information Technology Service Delivery Manager with a robust background in managing service desk operations and incident management across various industries, including tobacco, transportation, and healthcare. Currently at De La Rue, Michael oversees a team of service desk agents supporting a significant retail network, managing incidents for government clients in multiple countries. Previously, Michael has held managerial roles at Nigel Frank International and Cubic Transportation Systems, where expertise in leading growing teams and implementing ITIL-compliant processes was demonstrated. Michael's experience also includes significant roles at NHS Business Services Authority, Tata Consultancy Services, and Aker Solutions, focusing on service delivery and user access management in complex environments.
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De La Rue PLC
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De La Rue plc designs, manufactures and delivers banknotes to customers across the world. The Company's segments include Currency, Identity Solutions, and Product Authentication and Traceability. The Currency segment provides printed banknotes, banknote paper and polymer substrates and banknote security components. The Identity Solutions segment is involved in the provision of passport, e-passport, national identity (ID) and e-ID, driving license and voter registration schemes. The Product Authentication and Traceability segment produces security documents, including authentication labels, brand licensing products, government documents, checks and postage stamps. The Company manufactures banknote paper for use by commercial and state manufacturers. The Company is a producer of polymer substrate. It combines cash inspection and processing machines and software platforms to help inspect, count, sort and authenticate banknotes for central and commercial banks.