Dega Systems
Hansel Serra is an experienced IT Support Technician at Dega Systems, specializing as a Level 1 Remote Operations Center Engineer since January 2023, focusing on call queue management and ticket resolution. Prior roles include Food Consultant/Cook at Vineapple, where culinary operations efficiency improved by 30%, and Chef Instructor at Common Threads, coordinating grocery purchases for 15 schools. Hansel also served as Closing Manager at Les halles du Brézet, achieving 95% customer satisfaction, and worked as a line cook at dbgb. Educational credentials include an Associate of Science in Electromechanical Technology from City Tech, CUNY, and a Culinary Arts certification from the Institute of Culinary Education.
Dega Systems
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Dega Systems is a supplier of VoIP and I.T. Services assist small companies and non-profits through the clause of their technology systems.