Maximus Canada
Elysa Grotsky possesses extensive experience in customer service across diverse industries, currently serving as a Customer Service Representative at Maximus Canada since February 2021, where responsibilities include addressing public and government inquiries and troubleshooting technical issues. Previous roles include Customer Service and Order Desk Associate at Patagonia, Coordinator of Corporate Sales at Indigo, and various positions in the hospitality sector, demonstrating strong communication and problem-solving skills. Elysa's educational background includes a Bachelor of Applied Science in Child, Youth and Family Studies from the University of Guelph, complemented by experiences in teaching and program development, showcasing a commitment to fostering learning and customer engagement.
Maximus Canada
At Maximus Canada, we play a critical role in helping governments achieve their goals by providing health and human services in communities across the country. We offer systems integration services to enable top operational performance in program administration, including document processing, contact centre management, and health and human services administration, as well as being a leading developer of software and IT services. In British Columbia, Maximus Canada administers two of the Province's most important health care programs: the Medical Services Plan and PharmaCare. We provide employment services through WorkBC offices in five jurisdictions in the province. Our Service BC Contact Centre provides information and referral services for residents, and is the recipient of the 2019 Service to the Citizen award. In Ontario, Maximus Canada administers the Ontario Drug Benefit Program on behalf of the Ontario Ministry of Health and Long-Term Care. Most recently, Maximus Canada supported the Federal government through our Elections Canada Contact Centre. In Prince Edward Island, our Deltaware Division is one of Atlantic Canada’s largest Oracle Enterprise Resource Planning application teams. Deltaware Division produces Medigent®, a world-class suite of healthcare software used in nine of the 13 provinces and territories in Canada.