Maximus Canada
James Stapley is an experienced Operations Manager at Maximus Canada, overseeing the Service BC Contact Centre since February 2015. Recognized for exceptional leadership in onboarding new agents and driving team performance, James has cultivated a high-performance culture by implementing process improvements and enhancing employee engagement. Previous roles at Maximus include Supervisor and Acting Contact Centre Supervisor, where James excelled in operational management and client relationship building. Prior experience spans various positions in healthcare and customer service, including Business Clerk at Hamilton Health Sciences and Staff Supervisor at Nightingale HomeCare. James holds diplomas in Accounting Principles and Personal Support Work from Centennial College and George Brown College, respectively.
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Maximus Canada
At Maximus Canada, we play a critical role in helping governments achieve their goals by providing health and human services in communities across the country. We offer systems integration services to enable top operational performance in program administration, including document processing, contact centre management, and health and human services administration, as well as being a leading developer of software and IT services. In British Columbia, Maximus Canada administers two of the Province's most important health care programs: the Medical Services Plan and PharmaCare. We provide employment services through WorkBC offices in five jurisdictions in the province. Our Service BC Contact Centre provides information and referral services for residents, and is the recipient of the 2019 Service to the Citizen award. In Ontario, Maximus Canada administers the Ontario Drug Benefit Program on behalf of the Ontario Ministry of Health and Long-Term Care. Most recently, Maximus Canada supported the Federal government through our Elections Canada Contact Centre. In Prince Edward Island, our Deltaware Division is one of Atlantic Canada’s largest Oracle Enterprise Resource Planning application teams. Deltaware Division produces Medigent®, a world-class suite of healthcare software used in nine of the 13 provinces and territories in Canada.